Legal

Privacy Policy

Last updated 3 August 2026

This policy explains what personal information CourtBuildr collects, how we use and protect it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and applicable overseas privacy laws where they apply to you.

1. About this policy

CourtBuildr (“we”, “us” or “our”) provides the CourtBuildr platform and is responsible for the personal information described here.
It covers our website and the CourtBuildr platform. It does not cover the separate websites of the businesses who use CourtBuildr — they have their own policies.

2. Information we collect

Account and contact details: your name, business name, email and the information you give us when you sign up or get in touch.
Billing details: handled by our payment processor, Stripe. We receive confirmation and limited billing metadata — we never see or store your full card number.
Usage data: how you and your visitors use the designer (pages, designs created, AR/QR interactions, device and approximate location), used to run analytics and improve the product.
Lead data: when your customers use the designer you embed, they may submit their name, email, phone and their court design. We store this so it appears in your dashboard — we process it on your behalf.

3. How we use information

To provide, operate and improve the service and your dashboard.
To process payments, manage your subscription and send service and billing emails.
To provide support and respond to your enquiries.
To keep the platform secure, prevent abuse, and meet our legal obligations.
We create aggregated, de-identified statistics and insights from how the platform is used (for example popular designs and sizes, and conversion benchmarks) to improve and market the service. This data does not identify you or any individual, and we never expose a client’s business details or any person’s personal information in our marketing without consent.
We do not sell your personal information or your leads.

4. Service providers we share with

We use trusted providers to run the service, and share only what’s needed: Stripe (payments), Supabase (database hosting), Cloudflare (website hosting, email routing and security), Anthropic (the AI design assistant), Resend (transactional email), Google (sign-in and analytics), Meta (advertising measurement on our marketing pages), Microsoft Clarity (session analytics on our marketing pages) and Calendly (demo bookings).
These providers process data under their own security and privacy commitments.
We may also disclose information if required by law, or to protect our rights, users or the public.

5. Leads captured through your designer

If you’re a CourtBuildr customer, you are the controller of the lead data your designer collects; we act as your processor and only use it to provide the service to you.
You’re responsible for having a lawful basis to collect that information and for your own privacy notice to your customers.
If you’re an end customer who submitted a design or enquiry, the business whose designer you used is the first point of contact for your information — though you can also contact us.

6. Cookies and analytics

We use essential cookies to make the site and dashboard work, and analytics cookies to understand usage and improve the product.
On our own marketing pages we use Microsoft Clarity, which records anonymised session activity — pages viewed, clicks, scrolling and mouse movement — so we can see where the site is confusing and fix it. Clarity masks the content of form fields by default, so what you type is not captured. We do not run it on the builder dashboard, and we do not run it on a builder’s own designer, so a builder’s customers are never recorded by us.
You can control cookies through your browser settings; disabling some may affect how the site works.

7. Storage, security and retention

We protect personal information with measures such as encryption in transit and access controls. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard it.
We keep personal information only as long as needed to provide the service, meet legal and accounting obligations, or resolve disputes — then delete or de-identify it.
Our providers may store or process data outside Australia (including the United States and the EU). We take reasonable steps to ensure it’s handled consistently with this policy.

8. Your rights and choices

You can ask us to access, correct or delete your personal information, or to export your data — just email [email protected].
You can unsubscribe from marketing emails at any time; we’ll still send essential service and billing messages.
If you have a privacy concern you can contact us, and you may also complain to the Office of the Australian Information Commissioner (OAIC).

9. Children

The service is intended for businesses and adults. It isn’t directed at children, and we don’t knowingly collect personal information from anyone under 18.

10. Changes and contact

We may update this policy from time to time; we’ll post the updated version here with a new date, and give notice of material changes.
Questions, requests or complaints? Email [email protected].

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